FAQ
Fees & Appointments
Do I need a referral to make an appointment?
You do not need a referral to make an appointment. However, the most affordable way to access psychological therapy is through a 'Mental Health Treatment Plan' (MHTP).
This can be prepared by a general medical practitioner, who will decide if a MHTP is appropriate for your needs and circumstances. This MHTP can provide patients with up to 10 with a registered psychologist per calendar year, with a rebate of $96.65 per session.
Please note: full payment is required on the day of your appointment and the rebate will be paid back into your account within 1-3 business days via medicare.
Do you offer Telehealth sessions?
Yes, Key to Life Psychology offers Telehealth sessions.
Telehealth can be a great alternative for individuals who:
- lead a busy life
- unwell or sick
- unable to travel to our clinics
- unable to find a suitable psychologist near them
- parents of young children
To find out more about telehealth sessions, click here.
Do you offer after-hour appointments?
Yes. Key to Life Psychology offers late afternoon/evening appointments as well as Saturdays. However, these appointments are often in high demand and require booking in advance.
Do you have a cancellation list?
We currently have a cancellation list that clients can be added to, this notifies individuals when a preferred time/day has become available and you can follow the link provided to book.
What to expect
What can I expect at my first appointment?
We know starting therapy can be daunting and it is completely normal to be anxious beforehand, but rest assured, we aim to provide a safe and calming environment to work on creating greater emotional wellbeing.
During the first appointment at Key to Life Psychology, we aim to provide an introduction to psychology and answer any questions you may have. Additionally, we aim to discuss how we can best assist you and your needs moving forward and explore current concerns and their origin. Colloborating and analysing together.
From there, we formulate intervention statergies and approaches personalised to you and your life.
Are appointments confidential?
Yes, appointments are fully private and confidential. This means all information discussed during sessions stays between you and the therapist unless you provide written consent saying otherwise.
All information regarding confidentiality is provided in our intake form.
How long do sessions go for?
A standard consultation is approximately 50 minutes, including the initial appointment.
How many sessions will I need?
There is not right way or wrong way to do therapy - it looks different for everyone. At Key to life we offer a personalised approach - best suiting to individuals needs, budget and lifestyle.
Some people find therapy over months to years to be helpful where others prefer short-term therapy over weeks or months.
Generally speaking, we often recommend fortnightly to begin with and then progressing to monthly visits.
How can therapy help me?
Psychology can benefit anyone and is suited to a wide range of life challenges. Whether you're feeling burnt out, stuck, struggling with sleep, or those experiencing chronic concerns such as anxiety, depression, bipolar and more, support is available.
A psychologist can help individuals understand their thoughts, beliefs, behaviours, and internal processes that impact their lives. At Key to Life Psychology, we work collaboratively with our clients to identify their goals for therapy. From there, our psychologists develop a personalized plan using approaches best suited to your needs and aspirations.
How do you know if change has occurred during therapy?
In psychology, change is often measured through psychometric assessments. These assessments involve completing a questionnaire that is then scored, providing valuable insights into psychological symptoms such as anxiety, depression, and stress, as well as aspects like life meaning, quality of life, and the frequency of specific behaviors or activities.
These assessments are typically conducted at the beginning, middle, and end of therapy. They help both the psychologist and the individual track progress, identify areas of improvement, and determine if further attention is needed in any specific area of concern.
What happens if there is no progress during therapy?
If you’re not experiencing change during therapy, there are a few potential reasons:
1. Client-Therapist Relationship: A strong, trusting relationship between you and your therapist is essential for effective therapy. You should feel safe, supported, and validated throughout the process. Without this foundation, progress may be limited.
2. Readiness for Change: Change requires active participation. If you're in the "Pre-contemplative Stage of Change," you might recognize the issues you're facing but are not yet ready to commit to meaningful change. This stage is common, and progress often happens once you're prepared to take the next steps.
3. Therapeutic Approach: Sometimes, the treatment plan might not be the right fit. This could be due to various factors, such as missing details about your life situation or a mismatch in treatment strategies. We’re always open to adjusting the approach to better suit your needs.
If you’re not seeing progress, we’ll collaborate to identify the cause and find solutions. This might involve revisiting and adjusting the treatment plan or, in some cases, exploring a referral to a different therapist if we find a better fit for you.
Which type of therapy will be used for me?
At Key to Life Psychology, we use therapy modalities that are grounded in scientific research and evidence-based practices. These approaches have been proven to be effective and help eliminate factors like the placebo effect, ensuring that the treatment you receive is based on solid evidence.
The specific modality used will be carefully selected by your therapist based on your individual goals and needs.
If you would like to learn more about the different therapeutic modalities, click here.
It's also important to remember that the most crucial factor in therapy is the client-therapist relationship. A strong, trusting bond between you and your therapist is key to making progress. Even with the best therapeutic approach, progress may be limited if this connection isn't strong.
What happens if I don't feel like it was the right fit/match with the psychologist I met with?
Finding the right therapist is a key part of the therapeutic process.
Since we all have unique personalities, it’s natural that you might not connect with every therapist. Trust your instincts—if after a few sessions it doesn’t feel like the right match, it’s completely okay to explore working with someone else.
While it can be frustrating to share your story again with a new therapist, it’s important to find someone you truly feel comfortable with. In the long run, it’s better to invest the time in finding a good fit than to continue with someone who doesn’t quite feel right.
It’s also possible that the therapeutic relationship might change over time. What felt right initially could shift, and in those cases, finding a new psychologist could provide fresh insights or a different approach that’s better suited to your needs at that time.
If you feel the match isn’t right, you’re encouraged to share your thoughts with your psychologist directly. They’ll be happy to offer suggestions for someone who might be a better fit.
We also understand that these conversations can be challenging, so if you prefer, you can always reach out to our friendly Admin team for support in finding a new psychologist.
More infomation
What is the difference between psychologists and psychartists?
Psychologists and psychiatrists both aim to reduce mental distress and improve functioning. While both are trained in diagnostic evaluation and psychotherapy, key differences include:
- Psychologists typically have more extensive post-graduate training in psychotherapy than psychiatrists.
- Psychologists offer ongoing therapy and assessment, while psychiatrists focus on assessment, medication management, and diagnostics.
- Psychiatrists are medical doctors and can prescribe medication, conduct physical exams, and interpret brain assessments (e.g., EEGs, MRIs), whereas psychologists cannot.
Do you write psychological reports?
Yes, our psychologists can provide psychological reports for various purposes, including for schools, NDIS progress reports and plan reviews, WorkSafe, and insurance purposes. However, we typically provide reports for clients who are actively engaged in ongoing therapy sessions.
Please note that psychological reports incur an additional fee. The cost varies depending on the type of assessment being completed, but your therapist will always inform you of the fees before any work begins.
Do you offer psychological and psychometric assessments?
Yes, our psychologists offer psychometric assessments including IQ testing, ADHD, Austim and more.
For more information on psychometric assessments that are offered, click here.
Alternatively, if you have any other questions, do not hesitate to reach out.
Do any of your psychologists speak languages other than English?
Yes. We currently have a therapist who speaks Arabic.
To learn more, click here.
The path forward starts here...
At Key to Life, our priority is supporting your mental well-being and personal growth, ensuring you feel heard, understood, and empowered every step of the way.