At Key to Life Psychology, we are committed to making mental health care more accessible by offering telehealth sessions, allowing you to receive support from the comfort of your own space, free from barriers.

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What is Telehealth?

Telehealth in psychology is referred to therapy that is conducted Zoom, Skype or similar technology, in the comfort of your own space whether that is at home, in your office, or perhaps from your car.

Telehealth sessions can help overcome common barriers to accessing therapy, such as distance, time constraints, availability, or illness, making it easier to connect with your psychologist.

Who is Telehealth for?

Telehealth can be suitable for anyone, but it is specifically helpful for those who:

  • lead a busy life
  • unwell or sick
  • unable to travel to our clinics
  • unable to find a suitable psychologist near them
  • parents of young children

How does Telehealth work?

Telehealth sessions are 50-60 minute private, confidential sessions with a psychologist, conducted via our Halaxy platform. If you book for a Telehealth session, you will receive a email prior to your session with instructions.

Tips for a successful Telehealth session

Prepare the Space

  • Choose a space to be consistent with
  • Consider internet connection
  • Consider lighting and your camera visibility
  • Gather items to improve comfortability (tissues, cup of tea, water).

Safety & Privacy

  • Choose somewhere private and secluded - somewhere where you won't be interrupted.

Limit distractions

  • Ensure your full attention is on your therapy session
  • Avoid eating during session
  • Do not attend if you are under the influence of drugs or alcohol.

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Telehealth FAQ

Can I get a Medicare rebate for Telehealth sessions?

Yes. If you have a Mental Health Treatment Plan or referral, you can access a rebate for your Telehealth session.

Please note: Full payment is required at the time of session and the rebate will be processed on your behalf and deposited into your bank account within 1-3 business days.

What do I need for a Telehealth appointment?

For a Telehealth therapy session, you will need:

  1. Working computer with a camera and microphone
  2. Secure, reliable internet connection.
  3. Private space for you to speak freely without interruption.

How do I book a telehealth session?

To book a Telehealth session, simply select "Telehealth session" when booking online or contact us directly and let us know your preference for Telehealth or face-to-face appointments.